Frequently asked questions

A: For regular cleaning, we ask that you provide your vacuum cleaner, mop, and preferred cleaning products. For deep cleaning and end of tenancy services, we bring all professional equipment and products.

A: Bookings require 72 hours notice. For urgent requests, please contact us directly and we'll do our best to accommodate you.

A: Free cancellation up to 72 hours before your scheduled clean. Cancellations within 72 hours will be charged 50% of the booking fee.

A: Yes! All our cleaners are DBS checked, fully insured, and experienced professionals.

A: We're expanding across the UK. Enter your postcode when booking to check if we serve your area. If we're not there yet, we'll process an immediate refund and notify you when we launch.

A: You'll see the exact total price before payment. Book online, pay once, and that's it - no additional charges or hidden fees.

A: Yes! You can be home during the clean or out. Many clients leave keys in a lockbox or safe place. All cleaners are DBS checked and insured for your peace of mind.

A: We aim for 100% satisfaction. If the cleaning doesn't meet our standard, contact us within 24 hours and we'll make it right. Our prices assume standard property condition - excessive clutter, hoarding situations, or biohazard cleaning require specialist quotes.

A: We offer regular home cleaning, deep cleaning, end of tenancy cleaning, and Airbnb turnover cleaning. Enter your postcode when booking to check availability. All services can be booked online in 60 seconds.

A: Within minutes, you'll receive a message confirming we've received your booking. Your cleaner will be assigned within 6 hours. If we can't fulfill your requested time, we'll contact you with alternatives or process an automatic refund to your original payment method.